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Frequently Asked Questions (FAQ)

 

Returns & Exchanges

Q. Can I return or exchange my product?
A. Basically, we do not accept returns or exchanges unless the product is defective.

 

Shipping

Q. What shipping carriers do you use?
A. We use EMS and DHL.
        
Q. How long will it take to get my order?
A. We will ship within 5 days of receiving your delivery request.

 

Payments

Q. Are there additional charges?
A. We charge a shipping fee of 2,500 yen.
       
Q. How long is the order expiry?
A. If payment is not received within 5 days of receiving an order, it will be automatically canceled.
    
Q. What payment methods are available?
A. We accept payment via major credit cards (Visa, Mastercard, AMEX, JCB, and Diners Club) and PayPal.

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